Frequently Asked Questions about RegDOX Secure Data Room

Frequently Asked Questions about RegDOX Secure Data Room

Are you an existing customer and can’t log in. What can you do?

Please ensure you are accessing the RegDOX URL:  https://secure.gov.regdox.net

Please follow the instructions described in the Online Help topic Register and Log into a Data Room

 

I try to log in to my Data Room, but I don’t receive the SMS PIN. What can I do?

Please ensure that you followed the instructions described in the Online Help topic Log into a Data Room with a PIN

 

I don't see any documents in the Data Room, only folders. What can I do?

In this case, you do not have enough permissions.

Contact the Data Room Manager of the Data Room. If you do not know this person, contact the person

who invited you or the main contact for the project.

See the Online Help topics Description of the permissions for objects, Permission view, and Change permissions for an item for more information about working with permissions.

 

When opening a Brainmark file in my browser, the screen stays white. What can I do?

Check the following:

  • Are you using the correct PDF Viewer?

-Make sure Adobe Reader (recommended version: DC) is installed and used for opening PDF files.
-Adobe Reader can be downloaded here: https://get.adobe.com/reader/otherversions/
-An instruction by Adobe can be found here: https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html

  • Is the pop-up blocker active in your browser?
    Deactivate the pop-up blocker for the RegDOX URL. To do so, check your browser settings.
  • Is the RegDOX URL a trusted site in your browser?

Add the RegDOX URL to the trusted sites of your browser.

 

Can I upload multiple documents at once?

You can upload more than one document in one step by using one of the following options:

In the web browser, you can upload multiple documents at once, if they are compressed as a zip file.

See the Online Help topic Upload Folders and Documents as a Zip File

 

What is the maximum amount of data I can upload?

The amount of data that can be uploaded is limited depending on how much storage has been ordered in the Data Room Center: The Data Room Center Admin can order more disk space, see order more disk space
Additionally, depending on how you upload a single file or multiple files, there are technical restrictions:

Using the browser (e.g. Firefox, Safari or Chromium based):
Upload up to 25 GB at the same time by a single file or multiple files. This also would be restricted by the amount of storage available in the Data Room Center.

Using the browser (e.g. Internet Explorer):
Upload up to 4 GB at the same time by a single file or multiple files.

Using Windows Explorer (WebDAV):
Upload up to 2 GB at the same time by a single file or multiple files.

Using Secure Client for Windows
No limitation
 

I created a new group, but I don't see it in the Permissions window. How can I add it?

  • Select the folder and select Organize -> Permissions.
  • Click Change Permissions.
  • Click the plus symbol next to the entry field.
  • Enter the name of the group in the next window. If you do not remember the name of the group, click the plus symbol again.
  • Set the checkbox for the respective group and click OK.
  • Click Apply.
  • Set the permissions that this group should get.
  • Select the Apply to existing subitems option, if the permissions should be applied for all subitems and folders.
  • Click OK. The permissions are now added.

 

CAN´T OPEN UP PDF FILES IN CHROME OR EDGE?

Google Chrome Users

  1. Open Google Chrome.
  2. Click on the three dot menu icon in the top-right corner of the Chrome Window.
  3. Click Settings.
  4. Scroll down to the bottom of the Settings window and click Advanced.
  5. In the Privacy and security section, click Site Settings.
  6. Scroll down and click the PDF documents option.
  7. Change the “Download PDF files instead of automatically opening them in Chrome” option from the off position (grey) to the on position (blue).
  8. Close the Settings tab and now any PDF should be opened in your locally installed PDF viewer.
  • There is no similar work-around for Edge. That browser prevents any user-directed association with PDF viewers that Edge does not provide.

Please also refer to our Online Help for more detailed information. To open the Online Help, copy the following URL into your web browser: https://www.regdox.com/Online-Help-EN/index.htm


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