Client System Requirements

Client System Requirements

Client System Requirements


  Contents


1.  Requirements for RegDOX Secure Data Room as of Version 8.30 or above
      1.1.  Additional requirements for using RegDOX Secure Data Room with WebDAV functionality
      1.2.  Other requirements for using RegDOX Secure Data Room




1. Requirements for RegDOX Secure Data Room

In its continuous effort to provide high-quality support to our customers, RegDOX has aligned its support policy with Microsoft’s Internet Explorer Support Lifecycle Policy. The following table lists the supported combinations of operating system, web browser, Microsoft Office versions required for the WebDAV functionality (“Open In Windows” and “Edit” Functions) and Adobe Reader version for the “Commenting” feature.
 
Operating system
Web browser
Microsoft Office version for WebDAV functionality (“Open In Windows” and “Edit” functions)
Adobe Reader Version
Windows 10
Edge Chromium4
Office 3653, 2016 (32-bit) - Supported only in Internet Explorer mode6XI, DC2
Edge
Not supported1
XI, DC2
Internet Explorer 11
Office 3653, 2016 (32-bit)
XI, DC2
Chrome4
Not supported1
XI, DC2
Firefox4
Not supported1
XI, DC2
Mac OS X 10.10 and newerSafari4,5Not supported1XI, DC2
Chrome4
Not supported1
XI, DC2
Firefox4
Not supported1
XI, DC2
iOS 13 and newerSafari4,5Not supported1XI, DC2
Chrome4
Not supported1
XI, DC2
Firefox4Not supported1XI, DC2
Android 9 and newerSafari4,5
Not supported1
XI, DC2
Chrome4
Not supported1
XI, DC2
Firefox4
Not supported1
XI, DC2
1  No WebDAV functionality 
2  Adobe Reader X can be used, but does not support the Commenting feature
3  Desktop version only
4  Latest two supported versions
5  Limitation: When working on an OS X operating system, the review functionality for documents stored in Data Rooms protected by two-factor authentication is not supported by the Adobe server.
6 The Internet Explorer mode must be enabled in the settings of Microsoft Edge under "Default Browser"


1.1.  Additional requirements for using RegDOX Secure Data Room with WebDAV Functionality

With WebDAV, that is the “Open in Windows” and “Edit” functions, you can access Data Room folders and files just like you would access files which are saved on your hard drive or in your company’s network.
Please note: The browser that is used for working with RegDOX Secure Data Room must support WebDAV. This is the case fro Microsoft Edge with Internet Explorer mode enabled and for Internet Explorer. Since WebDAV is not a RegDOX component, issues that may arise due to the use of WebDAV should be discussed directly with Microsoft as manufacturer of the browser. The impact of installing Microsoft patches on WebDAV functionality also needs to be verified directly with Microsoft.
The following settings have to be made in Microsoft Edge to be able to use the WebDAV functionality:
>      In the Settings and more menu, select these options: Settings> Default browser> Allow sites to be reloaded in Internet Explorer mode> Allow> Restart.
>      Call up the RegDOX Secure Data Room login page, open the Settings and more menu, select Reload in Internet Explorer mode > Done.
Perform these steps before you log in to RegDOX Secure Data Room. If you are already logged in and then switch to Internet Explorer mode or back to the default mode, you get logged out. When you switch to Internet Explorer mode, you will be offered a choice to open the current page in Internet Explorer mode automatically next time. Also, you can choose to show an icon in the toolbar that allows you to reload pages in Internet Explorer mode. We recommend using these features.
The following settings have to be made in the “Internet options” of the above-mentioned Internet Explorer versions to be able to use the WebDAV functionality:
>       The RegDOX platform has to be added to the “Trusted Sites” (“Security” tab).
>       The “Enable Protected Mode” option has to be disabled for the “Trusted Sites”.
>       Cookies have to be enabled (Privacy setting “Medium”).
>       JavaScript has to be enabled (Security setting “Medium”).
>       Pop-ups have to be enabled for the RegDOX platform.

1.2. Other requirements for using RegDOX Secure Data Room

To use RegDOX Secure Data Room via your web browser the following additional requirements must be met:
 
>    A computer with an internet connection
>   No activation of a private or incognito browsing mode.
     If a private or incognito browsing mode is used, the browser does not save the browsing history, cookies, site data, and information entered in forms. The lack of cookie information could lead to unexpected behavior in scenarios where RegDOX Secure Data Room expects such information for the currently running session.
>    A mobile phone, if one is a member of Data Room that is additionally secured by an SMS PIN* and PINS are sent by text messages (Flash SMS)
>    An e-mail account with an HTML-enabled client so that the messages from the Data Room are optimally displayed
>    An authenticator App, if authentication is required with a security code TOTP (Time-based One-time Password or soft token)
>    Our Application URLs are:            https://secure.gov.regdox.net/
                                                              https://lcrm.gov.regdox.net/
                                                              https://rms.gov.regdox.net/
>    Domain: secure.gov.regdox.net   Destination IP: (96.127.57.26) 
>    Domain: lcrm.gov.regdox.net       Destination IP: (96.127.57.86)
>    Domain: rms.gov.regdox.net        Destination IP: (96.127.57.38)
>    The port needed to be open to allow communication with our servers is: 443. It needs to be open for the browser(s) and Adobe Reader.


* Not ITAR or DFARS compliant

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